Returns policy

Return of goods
If it should be necessary to return goods (must be unused and in saleable condition unless faulty), a request should be made in writing or email stating the order number, the quantity and description of the goods and the reason for the proposed return. No shipment should be made until written authorisation is received. Delivery charges of authorised returns will be at customers expense. Clay returned by prior arrangement , must be un-opened and in a saleable condition and will be credited at the current 8 bag rate or rate paid whichever is lower. Goods can be returned within 14 days of purchase (or delivery) for refund without a giving a reason. Goods to be returned for reasons other than being faulty can be returned up to 28 days after delivery but a request MUST in be made in writing (email) and return acceptance received from us before returning goods. If no notification is given and no return acceptance received, Bluematchbox reserves the right not to make the refund and items will be available for return at customers expense. Goods (non faulty/damaged in transit ) returned in an used, damaged and or non-saleable condition will NOT be refunded. It will be the customers responsibility to ensure safe delivery of returned items. Items returned 15-28 days after delivery will be subject to a 10% administration and re-stocking reduction.