Shipping & returns
Availability & Delivery
Any time or date for delivery is given in good faith but it is an estimate only and we shall not be liable for the consequences of any delay, however caused. Neither the time of despatch nor of delivery shall be of the essence. We do our best to ensure availability of all products and endeavour to despatch all parts within the quoted time. If there is a delay of more than 48 hours from time of order we will inform you of this via email and the product will be despatched as soon as it is available. If you have ordered multiple items they may arrive separately. Deliveries are not despatched on Saturday or Sunday and only exceptionally on Mondays . Deliveries on pallets are delivered to nearest hard standing only. Pallet deliveries will need access for Large vehicles , it is the customers responsibilty to inform either Bluematchbox or the carrier if access is not possible .Next day delivery means next working day after despatch
Force Majeure - We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond our reasonable control (including without limitation, strikes, lockouts and other industrial disputes.)
Loss or damage in transit
Where goods are supplied on carriage paid terms we will replace or at our option and at our expense make good any time or part thereof, lost or damaged in transit provided that:
• In the case of non-delivery within 10 days of dispatch, the customer gives notice to us in writing or by email.
• In the case of damage of goods the carriers receipt should be endorsed appropriately and the customer must give notice to us in writing within 3 days of receipt, stating the nature of the damage and if so required by us, return the damaged item or part at customers risk and expense in which we undertake subject to our prior approval of the carrier, to reimburse the cost of carriage. If we are not so advised within 3 days of receipt of goods, we cannot accept liability for damage to the goods.
Return of goods
If it should be necessary to return goods, a request should be made in writing or email stating the order number, the quantity and description of the goods and the reason for the proposed return. No shipment should be made until written authorisation is received. Delivery charges of authorised returns will be at customers expense. Clay returned by prior arrangement , must be un-opened and in a saleable condition and will be credited at the current 8 bag rate or rate paid whichever is lower. ONLY store credit will be given.